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| Our Guarantee & Returns Policy |
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Here at Tons Of CoolShit, we want you to be ecstatic about your purchase from our store. All our merchandise is top-quality, first-run - absolutely no seconds. And it's all so cool. I know you will love our merchandise as much as we do.
OUR PRODUCT EXCELLENCE GUARANTEE:
Every product you buy from this site is guaranteed to be free of defects, or you may return it within 30 days from the date of the shipment of your order for replacement or refund*. You should notify us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of equal or greater value.
(*) Note, shipping cost for refund requests is the responsibility of the customer and is not refundable.
OUR NO WORRIES RETURNS POLICY:
Cancellations: If you need to cancel an order, it must be done within 24 hours of placing the order. Any order cancelled after shipping occurs will be credited back minus the original and return shipping costs, plus a restocking fee of 10%. This cancellation policy requires that all packages be returned to us, unopened, and in good condition.
Damaged Goods: When you receive your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, file a claim with UPS for UPS shipment, or for U.S. Postal Service shipment, and contact us immediately. If you receive damaged goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation.
Shipping for returns on items other than those that are defective/broken are the responsibility of the customer.
To contact Tons Of CoolShit by mail:
Tons of CoolShit
TonZa Stuff
29086 Malta Road
Kirkland, IL 60146
To contact us by phone:
1-815-986-8260
To contact us online:
Click here
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| Reviews |
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